Long-form recorded talks on customer experience, in the same editorial register as the writing. One conversation a quarter, with senior practitioners. Slow, quiet, on the record. The room is not open yet.
A long-form recorded talk with a senior practitioner: a chief customer officer, a head of service, a board member who has watched the work from above.
Same editorial line as the writing. Quiet, reflexive, no promotional framing. The interview is a written essay, conducted on the record.
Lives under timetogrow.com / videos. Cross-posted to YouTube with canonical pointing back here. The library is still where the work is kept.
In the meanwhile, the writing is here: the library, the archive, the monthly letter.